Featured ProductFrequently Asked Questions (FAQs)
In this section, you will find answers to questions that 3eTI is frequently asked. If you have additional questions please fill out the technical support form or call 3eTI’s technical support department toll free at 800-449-3384.
- 3e-030 Crypto Security Server : General
Question: Why do the following error messages appear?
Init tls error:
Either the certificate file and private key file you gave the security server do not match, or the password you gave to the private key file is incorrect. Check both of these passwords.
Alert, fatal, unknown_ca:
After trying to authenticate to a client, this message appears in the security server log file. The client’s certificate has not been signed by the root you specified for the security server.
Wrong password between AP 192.168.203.64 (your AP’s IP address) and the server:
The shared secret you specified in your AP and the security server do not match. They must be exactly the same.
Read CRL error:
The CRL file you specified for the security server does not have the correct format. It should be in PEM format. Please read the “get certificates from NT4 server” for more details.
- 3e-030 Crypto Security Server : Windows
Question:
Why won’t the 3e-030 Security Software work after having installed the Windows 2000 Certificate Services?
Answer:
The IIS must be installed before the Windows 2000 Certificate Services. Remove the Certificate Services and then re-install.
If you have previously used authentication services, check the Add/Remove Windows Components window to see if the Internet Authentication Server and the Routing and Remote Access functions are installed. If they are installed, uninstall them and then re-install the Certificate Services. This will prevent conflicts from prior installations.
- 3e-010F Crypto Client PC Software used with 3e-110 PC Card : General
Question: Why won’t the Crypto Client software function correctly?
Answer: For the software to function correctly the system needs to be rebooted the first time a PCMCIA card is installed in the system. After the software has been installed, the PCMCIA card has been inserted, and the driver has installed, re-boot the PC/laptop.
Question: Why does the taskbar icon say no card is present even though the PC card is in the laptop’s PC card slot?
Answer: The PC card may not be fully seated in the slot. Try removing the card and reinserting it.
Question: Why doesn’t the PC Card successfully associate with the WLAN after setup?
Answer:
- Ensure that the encryption algorithm you used is the correct one.
- Remember that it is case sensitive (Capital and lowercase letters are important)!
- Do not use “copy” and “paste” to copy encryption keys during setup.
- Manually enter encryption key values when setting up encryption.
- Ensure that the authentication algorithm used on the AP matches that selected on the client.
- If the AP uses MAC address filtering, ensure the system administrator has added the device’s MAC address to the AP.
Question: Why won’t any data transfer occur between gateway and client even though they associate?
Answer:
- Click the Rescan button to re-authenticate.
- If it still does not work see below.
- Double check all configurations to make sure they are correct.
- For this problem to occur, there must be a mismatch in configuration.
- If either the client or gateway is configured with 192-bit AES keys, and the other is configured with 3DES, then they will appear to associate, but not transfer data.
- The client and gateway must be reconfigured using the same type of encryption.
Question: Why does the message “Unable to communicate with device driver. Status=xx.y” appear?
Answer:
If the radio was disabled before configuration this message will appear.
The card cannot be configured when the radio is disabled.
Enable the radio and then continue with the configuration.
The driver has some problem in which it failed to communicate with the configuration utility.
Close the configuration utility and continue.
By using the unplug or eject hardware icon on the taskbar, the 3eTI Wireless PC card will stop.
Remove the PC card from the slot and reinsert it. This will reload the driver.Question: Why is my current profile inaccurate when I switch wireless LAN cards?
Answer:
- If you switch cards, the profile that becomes active is the one that was last used with that card.
- The profile indicated by the user interface may not be the one actually used by the card the first time the card is switched.
- You will have to explicitly select the profile again and select the Apply button to make the profile active.
Question: Why does my PC card not function properly after my computer returns from standby mode?
Answer: After returning from standby mode the PC card will need to be removed from the slot and reinserted.
Question: Why isn’t the user interface visible in the Crypto Client?
Answer: If the font is set to greater than 100% then the user interface is not visible. Set the font to 100% or less.
- 3e-010F Crypto Client PC Software used with 3e-110 PC Card : Handhelds
Question: Where is the log file located?
Answer: On the handheld, the csslog.txt is located in the root directory. This log contains the last events logged by the Crypto Client. The maximum size of the file is 50KB.
Question: Why doesn’t the encryption configure on my Toshiba e740/e755?
Answer: For the Toshiba e740/e755 with internal wireless support, the internal wireless support will need to be disabled in order to configure encryption. Disable the internal wireless support by switching it off, using the switch on the bottom of the handheld.
Question: Why are there problems accepting the drivers on my Windows XP Pocket PC?
Answer: If there is a problem getting the Pocket PC to accept the cssdriver.dll, do a soft reboot of the Pocket PC and try again. If this does not fix the problem completely uninstall the Crypto Client from both the hand-held and the laptop, do a soft reboot of the Pocket PC, and the install the software from the beginning.
Question: Why doesn’t the card associate after removing and re-inserting the card?
Answer: Remove the CF card, soft reset the PDA, and then reinsert the CF card.
Question: Why does the user interface freeze after periods of inactivity?
Answer: If this happens close the user interface and restart it by tapping on the PC card icon.
Question: Why doesn’t the tab key work correctly on the configuration page?
Answer: When configuring the handheld the user will have to explicitly select the edit box.
Question: Why can’t I copy and paste the static encryption keys?
Answer: The keys will begin to work if the static encryption keys are copied and pasted twice.
- 3e-010F Crypto Client PC Software used with 3e-110 PC Card : Windows
Question: Why doesn’t my card associate after installing the card and configuring the parameters?
Answer: Windows XP has built-in Wireless Configuration that interferes with the 3e-010F Crypto Client configuration. For the 3eTI driver to work, you must disable this feature by following these steps:
1. Load the 3e-010F driver
2. Open the Control Panel.
3. Under Network Connections, double-click the Wireless Network Connection icon.
4. Select Properties.
5. Select the Wireless Networks tab.
6. Uncheck the “Use Windows to configure my wireless network settings” box.Question: When the card is plugged in why does a third part driver install automatically instead of the 3e-010F driver?
Answer: Windows XP comes with a set of PCMCIA drivers already installed. This can cause a conflict if the card you are using (CC&C or Senao) has the same Plug and Play ID as an already installed driver. For example, the Red Inalambrica Local 802.11b WLAN PC Card Plug and Play ID matches with that of the CC&C and Senao cards.
To correct this problem follow these steps:
1. Select Control Panel --> Performance & Maintenance --> System
2. Select the Hardware tab.
3. Select Device Manager.
4. Select Network Adapters.
5. Select the conflicting adapter (ex: Red Inalambrica Local 802.11b WLAN PC Card)
6. Right-click and select Properties for the card.
7. Select the Drivers tab.
8. Select Update Driver.
9. Select “Install from a list or a specific location”
10. Select “Don’t search. I will choose the driver to install.”
11. Select the 3e-010F Crypto Client PC Card.
12. Click Next and finish updating the driver.Question: Why do I receive an error message when uninstalling the software and then removing the adapter?
Answer: When uninstalling the software, the 3e-010F Crypto Client adapter must be removed first followed by uninstalling the software from the Control Panel or the Program files shortcut.
Question: Why can’t I remove and insert my PC card when the PC/laptop is on?
Answer: In the Windows NT environment PC cards are not “hot-swappable.” Remove or insert the PC card only when the PC/laptop is powered off.
Question: Why does the self-test fail when entering the Dynamic Key Exchange profile during Windows NT installation?
Answer: The dynamic key exchange profile should be configured through the Crypto Client user interface after installation is complete.
Question: Why is the user interface not visible in the Crypto Client?
Answer: The user interface is not visible if the font is set to greater than 100%. Set the font to 100% or less for it to become visible.
Question: Why doesn’t my WLAN card associate with an AP after coming back from standby mode?
Answer: Try removing and reinserting the card for it to associate again.
Question: Why doesn’t the 32-character password length work?
Answer: In Windows XP, the 32-character password length will not work in 3e-010F Crypto Client. Use password lengths of 6 to 31 characters only.
- 3e-525A-3
Question: I am having a problem Auto Bridging and A3 with a 525A2. My Encryption, SSID, Mode and Channel are all the same. What could be my problem?
Answer: The 525A3 has its “SSID Broadcast” disabled by default, whereas the A2 does not have the option to disable this feature. Therefore the user must enable the broadcast by going onto the Bridging general page and selecting “Broadcast SSID” Enable and apply.
- Windows Server
Problem: Security Server Software says invalid key length when trying to import/validate certificates
Solution: When using win 2003 server, the default key length for a certificate is the incorrect value. This must be changed to 1024 instead of the default 512. Win2000 Server does not have this issue. Keys must be a length of 1024
Problem: We have encountered an error report: error type EVT_EAPTLS_ERROR… Authentication Failed and or Authentication Failed: CRL has expired.
Solution: CRL has expired and new CRL need to be generated or the system time is incorrect. Check system time first before creating new CRL.
Problem: Unable to Retrieve a CRL list. MS displays this message:
Solution: Ensure the system time is correct, otherwise the certificates and CRLs with incur expiration and invalid issues during retrieve and install. If this does not work, recreate the CA.
Problem: When working rolling back the software from Win2003 to Win2000 server, how do I use the same certificates?
Solution: There is an option to export the CA in Win2003 and then restore the CA in Win2000 server. Otherwise a complete rebuild of the OS is needed along with recreating all of the certificates.
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